Privacy Policy

1. Introduction

SwitchAssess ("we", "our", or "us"), a product of REWORK Digital, operates an AI-powered hiring intelligence and skills assessment platform that helps employers evaluate candidates through data-driven, explainable assessments. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with:

• Personal Information Protection and Electronic Documents Act (PIPEDA) — Canada's federal privacy law
• General Data Protection Regulation (GDPR) — EU/EEA/UK data protection regulation
• California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA) — California privacy laws

By using SwitchAssess, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree, please do not use our platform.

2. Data Controller

For the purposes of applicable data protection laws, SwitchAssess (operated by REWORK Digital) is the data controller for personal data collected through our platform. When processing candidate assessment data on behalf of employers, we may act as a data processor under the employer's direction.

3. Information We Collect

3.1 Employer Account Information

When employers create an account, we collect:

• Company name, contact person name, and email address
• Account credentials (passwords are stored securely hashed)
• Billing and subscription information
• Job roles, assessment configurations, and hiring preferences

3.2 Candidate Assessment Data

When candidates take assessments, we collect:

• Name and email address (as provided by the employer or candidate)
• Assessment responses, skills test results, and behavioral evaluation data
• AI-generated scoring, role-fit analysis, and competency evaluations
• Session metadata (time spent, completion status, device information)

3.3 Usage Data

We automatically collect:

• Device information, browser type, and IP address
• Pages visited, features used, and session duration
• Assessment interaction patterns for platform improvement

3.4 Payment Information

Payments are processed by Stripe. We do not store full credit card numbers on our servers. We retain transaction IDs and subscription status for account management.

4. How We Use Your Information

We use your personal information to:

• Provide and maintain the SwitchAssess platform and assessment services
• Create and manage employer accounts and subscriptions
• Administer candidate assessments and generate AI-powered evaluation reports
• Produce hiring intelligence reports including skills scoring, behavioral analysis, and role-fit recommendations
• Process payments and manage billing
• Send platform updates and assessment notifications
• Improve our AI assessment models, scoring algorithms, and user experience
• Detect and prevent fraud, cheating, and security incidents
• Comply with legal obligations

5. AI-Powered Assessments & Automated Decision-Making

SwitchAssess uses AI and automated tools to score assessments, evaluate skills, and generate candidate reports. Important information about our AI usage:

• AI scoring provides recommendations to employers — it does not make final hiring decisions
• All AI-generated scores include explainability metrics so employers understand the reasoning
• We design our assessments to minimize bias and ensure fair evaluation
• Candidates have the right to request human review of AI-generated assessments where applicable under GDPR or other regulations
• Employers are responsible for final hiring decisions and compliance with employment laws

6. Cookies & Tracking

We use cookies and similar technologies for:

• Essential cookies: Authentication, session management, and assessment delivery
• Analytics cookies: Understanding platform usage to improve our services
• Assessment integrity cookies: Ensuring fair and secure assessment conditions

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent assessment completion.

7. Data Sharing & Disclosure

We may share your information with:

• Employers: Candidate assessment results, scores, and hiring reports are shared with the employer who initiated the assessment
• Service providers: Third-party providers assisting with payment processing (Stripe), hosting (Google Cloud/Firebase), AI processing, and email communications
• REWORK Digital: As our parent product, certain operational data is shared for platform administration
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell candidate personal information or assessment data to third parties.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with hashed passwords
• Role-based access controls separating employer and candidate data
• Assessment integrity measures to prevent unauthorized access
• Regular security assessments and incident response procedures

9. Data Retention

Employer account data is retained while the account is active. Candidate assessment data is retained for the duration specified by the employer's subscription or as required for reporting purposes. Upon request, candidate data can be deleted subject to legal retention requirements. We retain anonymized, aggregated assessment data for platform improvement.

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to automated decision-making and request human review
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at sales@switchasses.com. We will respond within 30 days.

11. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a person under 18, we will promptly delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States, where our servers and service providers are located. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or to exercise your privacy rights: